What Flow can help with
Flow is an AI-native enterprise service management product and AI assistant that can help you with a range of routines.- Answer work questions from company knowledge
- Keep conversations, owners, status, approvals, and resolution together
- Coordinate repeatable work across people, approvals, and connected systems
- Help operators triage active work and move it to resolution.
- Flow can support IT, HR, Finance, Legal, Facilities, Marketing, and other service teams. The services and automations available to each team depend on how your workspace is configured.
Who Flow can help
| Audience | What you do in Flow |
|---|---|
| Requesters | Ask Flow for access or services, or open conversations on Slack, Microsoft Teams, and email |
| Help-desk operators | Triage Conversations, resolve work, approve requests, and use AI assistance |
| Builders | Author and publish Automations that fulfil catalog items and playbooks |
| Administrators | Connect integrations, configure teams, manage users, and govern access |
What depends on your workspace
The docs describe what Flow supports, not what your organization has enabled. Published services, active automations, connected integrations, approval rules, and available actions depend on setup, permissions, role, scope, and company policy. Check your workspace to confirm what is active. Flow cannot automatically perform a capability that is not supported and enabled for your team.Platform surfaces
See Common questions to learn how to use Flow on its own or with an existing service desk.
Where to start
Make your first request
Sign in, find your way around, and ask Flow for help.
Set up your workspace
Launch the first team and verify the requester and operator journey.
Integrations
Connect identity, ticketing, knowledge, and asset providers.
API Reference
REST API endpoints at
app.letsflow.ai/v1.Help desk
Triage and resolve Conversations as an operator.