Access lifecycle
Typical flow: request → approval when required → automated fulfillment → recorded grant.
Automation services may skip explicit approval when the catalog item is configured that way.
Request access as a requester
1
Open your channel.
Use the Slack, Microsoft Teams, or email channel your organization configured.
2
Ask for access.
Ask for the entitlement in plain language.
3
Answer follow-up questions.
Reply with the justification and duration when Flow asks.
4
Track the outcome.
Follow approval and fulfillment updates in the same channel.
Approve or deny as an operator
1
Find pending work.
Check Home → Approvals or open the conversation with an approval badge.
2
Review context.
Read justification, requester, target application, and policy fields in the detail rail.
3
Decide.
Select Approve or Deny in the conversation header when you are authorized.
4
Confirm fulfillment.
After approval, an automation may provision access. Follow related items on the conversation or
review the run under Automations → Monitoring.