ServiceNow CMDB inventory
ServiceNow CMDB syncs configuration items into Flow’s organization asset inventory. The asset source is organization-wide.Prerequisites
- A ServiceNow administrator who can grant read access to the configuration items you want in Flow.
- A Flow admin who can open Integrations.
Connect in Flow
1
Connect ServiceNow.
Open Integrations and connect ServiceNow. Choose All teams.
Asset sync needs a connection every team can use. A connection limited to specific teams does not offer Enable on the Assets tab.
Use the same ServiceNow credentials as ServiceNow ticketing.
2
Open the Assets tab.
Open the ServiceNow connection and select the Assets tab.
3
Enable asset sync.
Select Enable.
4
Enter the filter and start the first sync.
Enter Filter scope. Only configuration items that match this filter sync into Flow. Select Save and start first sync.
5
Review the result.
Review the asset count and source status under Assets.
Capabilities
- Configuration item inventory
- Organization-wide asset source
- Assignment decisions that stay in Flow when ServiceNow syncs again
Sync and behavior
- Reconnecting the source keeps existing asset history.
- Disconnecting the source preserves historical assets while stopping new syncs.