Firstbase

Connect Firstbase to manage employee equipment and profiles from Flow automations. Choose which teams can use the connection. Enable Automation for each team before it can run Firstbase actions. This connection does not sync Assets or Knowledge.

API key

Prepare in Firstbase

Your Firstbase organization must have API access enabled. Ask your Firstbase customer success manager if API Access is missing from Settings.

Sign in to the Firstbase app as an organization administrator.
Open Settings, then API Access and API Credentials.
Create an API token.
Copy the token and store it in your password manager. Firstbase displays it only once.

The token uses your organization’s API access. Some operations require features enabled by Firstbase. See the Firstbase API guide for access requirements and token management.Firstbase tokens do not expire by default. To rotate a token, create a replacement, reconnect the Flow connection with the replacement, and revoke the previous token after the connection succeeds.

Connection troubleshooting

Flow checks inventory access before it completes setup. If the key is rejected, confirm that API access is enabled and the token is current. A forbidden response can also mean the requested feature is unavailable for your Firstbase organization. Contact Firstbase to confirm access. If Firstbase is temporarily unavailable, retry setup when it recovers.

Connect in Flow

Find the Firstbase integration

Open Integrations.
Choose Add connection.
In Add connection, search for Firstbase.
Select the Firstbase card.

Open Flow

Connect

Pick the team that will use the connection.
Give the connection a name and select Continue through the setup steps.
Select Connect to open the credential form.
Enter the token in Firstbase API key and submit the form.
After connection completes, enable Automation for each team that needs it.

Permissions and scopes

This integration does not define provider scopes.

Supported actions

Action	Description
Approve an order	Approves equipment orders as the explicit administrative approval step.	high
Create a new equipment order for a person or office	Creates equipment orders for employee or office provisioning.	high
Create a new person (employee) in Firstbase via SCIM	Creates an employee record via SCIM for onboarding and provisioning.	high
Create a return	Creates a return to recover equipment from employees or offices.	high
Create ITAD requests	Creates ITAD requests for secure asset disposition; explicit approval is required before use.	high
Get a Firstbase person by their SCIM ID	Retrieves a person by SCIM ID to verify identity and lifecycle state.	low
Get a single inventory item by ID	Retrieves a specific inventory item to verify its current details and state before action.	low
Get a single order by ID	Retrieves an order to verify details and status before modification or approval.	low
Get a single return order by ID	Retrieves a return record to verify status and details during recovery.	low
List all orders for the authenticated organization	Lists canonical v1 equipment orders for queue monitoring and workflow lookup.	low
List all returns	Lists return records for offboarding and equipment-recovery monitoring.	low
List eligible ITAD assets	Identifies assets eligible for IT asset disposition before initiating decommissioning.	low
List inventory items for the authenticated organization	Lists organization inventory so automations can locate assets for assignment, support, return, or disposal workflows.	low
List people in the organization via SCIM	Lists Firstbase people via SCIM to locate employees for lifecycle and equipment workflows.	low
Offboard a person.	Offboards a person to trigger the core leaver workflow; explicit approval is required before use.	high
Replace a Firstbase person’s profile via SCIM (full update)	Updates a person’s profile via the canonical SCIM operation for lifecycle changes.	high
Update inventory details	Updates inventory details for core asset administration and reconciliation workflows.	high

Overview

Knowledge

Assets

Ticketing

Automation integrations

Prepare in Firstbase

Connection troubleshooting

Connect in Flow

Permissions and scopes

Supported actions

Overview

Knowledge

Assets

Ticketing

Automation integrations

​Prepare in Firstbase

​Connection troubleshooting

​Connect in Flow

​Permissions and scopes

​Supported actions

Prepare in Firstbase

Connection troubleshooting

Connect in Flow

Permissions and scopes

Supported actions