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Flow runs ServiceNow REST fallback actions through the ServiceNow (API key) connection shared with the Table API module. ServiceNow REST fallback is an action module, not a separate connection in the catalogue. Admins choose which REST actions each team can use. This guide covers API key setup, not ServiceNow (OAuth).

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Prepare in ServiceNow (API key)

In ServiceNow, create a REST API key with access only to the REST endpoints your automations need. Flow sends this key in the x-sn-apikey header. Have your HTTPS ServiceNow instance URL and API key ready.

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Connect in Flow

1

Find the ServiceNow (API key) integration

  1. Open Integrations.
  2. Choose Add connection.
  3. Search for ServiceNow (API key).
  4. Select the ServiceNow (API key) card, not ServiceNow (OAuth).
Open Flow
2

Connect

  1. In Teams, choose the team that will use the connection.
  2. Continue through Permissions to Connect.
  3. Enter your HTTPS ServiceNow instance URL without a path, query, or fragment.
  4. Complete the API key credential step when prompted.
  5. Open the new connection’s Automations tab.
  6. Choose Enable for the intended team if Automations is not enabled.
  7. Select the ServiceNow REST fallback actions the team needs without deselecting Table API actions that are still in use. REST fallback actions are high risk and are off in the recommended selection.
  8. Choose Save if you changed the action selection. Adding REST fallback actions creates a custom selection.

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Permissions and scopes

This integration does not define provider scopes.

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Supported actions