> ## Documentation Index
> Fetch the complete documentation index at: https://docs.letsflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams

> Organize people, work, channels, and product features in Flow.

A team is an operating group inside your Flow organization. It can have its own conversations,
automations, knowledge, assets, members, roles, and channels.

A person can belong to more than one team and have a different role in each.

## Create a team

Organization administrators can create teams.

<Steps>
  <Step title="Open Flow Teams.">
    Open **Settings → Flow Teams**.
  </Step>

  <Step title="Start a new team.">
    Select **New team**.
  </Step>

  <Step title="Enter the details and create the team.">
    Enter the name, description, and conversation prefix. Then select **Create team**. Flow saves
    the team at this point. **Members** and **Features** stay **Not started** until the team is
    created.
  </Step>

  <Step title="Add members.">
    Under **Members**, add people, send invitations, or map a directory group. Choose the team roles
    they need.
  </Step>

  <Step title="Turn on features.">
    Turn on the features the team needs.
  </Step>

  <Step title="Save.">
    Select **Save & finish**.
  </Step>
</Steps>

The conversation prefix appears in IDs such as `HELP-123`. You set the prefix when you create the
team. You cannot change it later in **Details**.

You do not need single sign-on (SSO) or Directory Sync to create a team or add members manually. Group mapping
requires Directory Sync; SSO alone is not enough. If it is not configured, open **Members → Directory groups** to see
**Requires Directory Sync**. Organization administrators can select **Set up** to open Identity
settings in a new tab and keep team setup open. Team Managers should ask an organization
administrator to configure Directory Sync. You can also continue without mapping a group.

A directory mapping enrolls the group's existing and new members automatically. It is separate
from requester accounts created when someone first messages Flow. See
[Syncing a group to a Flow team](/setup/administration/identity-and-directory#syncing-a-group-to-a-flow-team).

## Managing a team

Open **Settings → Flow Teams**, then expand a team.

| Area | What you can change |
| - | - |
| **Details** | Name, description, features, and conversation access |
| **Members** | Everyone on the team, including people enrolled through a mapped directory group, and their roles |
| **Directory groups** | Directory groups mapped to team roles |
| **Flow settings → Email** | Team email address and default signature |
| **Flow instructions** | Instructions that shape this team's Flow responses |

Organization administrators can manage every team. Team Managers can manage the teams they belong
to.

Connect and manage Slack or Microsoft Teams under **Settings → Chat**.

Members who arrive through a mapped directory group show a pill with the group name. Hover the pill
to see the default role the group grants. You can change any member's role, including a group
member's; the change applies even when it is lower than the group default. To return a group member
to group management, choose the group's default role again. You cannot remove a group member from
the team in Flow; remove them from the group in your identity provider.

Removing a direct team membership does not remove organization membership. Other team grants,
including directory group mappings, still apply. Removing a directory mapping can also remove
directory-managed organization access if it was the person's only grant; see
[Identity and directory](/setup/administration/identity-and-directory#syncing-a-group-to-a-flow-team).
Flow prevents the last Manager from being removed or downgraded through manual membership changes.

## Related topics

* [Permissions](/setup/permissions)
* [Channels](/setup/channels/overview)
* [Microsoft Teams](/setup/channels/microsoft-teams)
* [Identity and directory](/setup/administration/identity-and-directory)


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