> ## Documentation Index
> Fetch the complete documentation index at: https://docs.letsflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Opportunities

> Review the automations, knowledge articles, and conflicts that Flow finds in your team's conversations and sources.

## Opportunity types

**Analytics → Opportunities** lists improvements that Flow finds for a team.
Each opportunity has one of these types:

| Type | What Flow found |
| - | - |
| **Automation** | Recurring resolved conversations that an automation could handle |
| **Knowledge article** | Recurring resolved conversations that a knowledge article could answer |
| **Conflict** | A knowledge document and a published automation that give different answers |

An opportunity is a suggestion. Flow doesn't create or change an automation or article until you apply it.

## Before you begin

Confirm that you have the access this page needs:

* You are an organization administrator, or you have the **Creator** or **Manager** role in a
  team that has **Automations** turned on. Organization administrators also need a team with
  **Automations** turned on. Without an eligible team, the list shows
  **No team can use opportunities yet**.
* Your organization has opportunity analysis. If it doesn't, **Opportunity settings** shows
  **Opportunity analysis isn't available for your organization**. You can still turn off analyses that are on.

See [Creating automations](https://docs.letsflow.ai/setup/permissions.md#creating-automations) for how team roles work.

## Turn on analysis

Flow finds opportunities only when an analysis runs. Each team has two analyses:

| Analysis | What it does |
| - | - |
| **Resolved conversations** | Finds recurring resolved conversations that suggest an automation or knowledge article |
| **Knowledge and automation conflicts** | Compares documented guidance with published automation behavior |

**1. Open Analytics → Opportunities, and select Opportunity settings.**

**2. Choose the team.**

Select a team in **Team**. Each team has its own settings.

**3. Turn on an analysis.**

Turn on the switch beside **Resolved conversations**, **Knowledge and automation conflicts**, or both.

**4. Set the schedule.**

In **Frequency**, choose **Daily** or **Weekly**. For a weekly analysis, choose the **Day**.
Enter the **Local time** and a **Time zone**, such as `America/New_York`.

**5. Select Save.**

**Next run** shows when the analysis runs next.

### Run an analysis now

To analyze the last 30 days once, in **Opportunity settings**, select **Run now** for the analysis.
Flow shows **Analysis queued**. The run doesn't change the schedule.

## Find an opportunity

To narrow the list on the **Opportunities** page, use any of these controls:

* Select **All**, **Automation**, **Knowledge article**, or **Conflict**.
* Enter text in **Search opportunities**.
* In **Filters**, filter by **Team**, sort by **Found** or **Name**, or group by **Team** or **Type**.

To ask about the list, enter a question in **Ask Flow about opportunities…**.
Flow answers from the opportunity evidence. It doesn't build anything from this chat.

### What the list shows

The list shows these columns:

| Column | Meaning |
| - | - |
| **Name** | The opportunity title and a short summary |
| **Type** | **Automation**, **Knowledge article**, or **Conflict** |
| **Team** | The team whose data Flow analyzed |
| **Evidence** | The number of supporting conversations or sources, and the evidence strength |
| **Found** | The date Flow found the opportunity |

Evidence strength is **Limited**, **Moderate**, or **Strong**.

When the list is empty and analysis is scheduled, Flow shows when the next analysis runs.

## What an opportunity shows

An opportunity page has these sections:

| Section | What it shows |
| - | - |
| **Why this opportunity** | Why Flow suggests it, with **Supporting evidence** and **Evidence strength** |
| **Suggested automation** or **Suggested knowledge article** | What Flow recommends, with suggested steps when it has them |
| **Where the sources disagree** | For a conflict: what the knowledge document says, what the automation does, and which source Flow recommends updating |
| **Supporting conversations** | The resolved conversations behind the opportunity, five per page |

Each supporting conversation opens in **Conversations**.
For a conflict, **Show source text and automation code** shows the exact text from both sources.
The knowledge document link opens the original document in its source.

**Details**, in the toolbar, shows the team, when Flow found the opportunity, the data period,
and the analysis that found it.

## Apply an opportunity

To start the automation or article that Flow suggests:

**1. Open the opportunity.**

In **Analytics → Opportunities**, select the opportunity.

**2. For a conflict, choose the source to update.**

Under **Which source should Flow update?**, select a source.
Flow preselects the source it recommends. Skip this step for other types.

**3. In the toolbar, select the action button.**

The button names the action for this opportunity:

| Action | Result |
| - | - |
| **Create automation** | Opens the automation builder with a new draft based on the opportunity |
| **Update automation** | Opens the automation builder to change a draft of the automation in the conflict |
| **Create knowledge** | Opens a chat on the page, where Flow writes a draft article for you to review |
| **Update knowledge** | Opens a chat on the page, where Flow drafts changes to the knowledge document |

Flow doesn't publish an automation or save an article for you.
Test and publish an automation draft as usual. Copy a knowledge draft into the original document in its source.
If you open the opportunity again, its action button reopens the same draft or chat.

If a source changes after the analysis, Flow shows **A source has changed**.
You can't apply the opportunity until the next analysis refreshes it.

## Ignore an opportunity

To remove an opportunity from the list:

**1. Open the opportunity.**

In **Analytics → Opportunities**, select the opportunity.

**2. In the toolbar, open Opportunity actions.**

**Opportunity actions** is next to the action button.

**3. Select Ignore opportunity.**

Flow shows **Opportunity ignored.** and returns to the list. The opportunity no longer appears there.

## Related topics

* [Analytics](https://docs.letsflow.ai/setup/analytics.md): read team metrics and build dashboards
* [Test and publish](https://docs.letsflow.ai/automations/build/test-and-publish.md): publish an automation draft
* [Permissions](https://docs.letsflow.ai/setup/permissions.md): team roles for building automations