> ## Documentation Index
> Fetch the complete documentation index at: https://docs.letsflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Jira Service Management

> Jira Service Management ticket sync with polling-based import and outbound create.

export const flowWebUrl = "https://app.letsflow.ai";

Flow uses this integration to run Jira Service Management actions from automations with the team connection selected during setup. Admins choose which actions that team can use, and automation runs call only those allowed actions through the connection.

<Tabs>
  <Tab title="Flow-managed connection">
    ### Prepare in Jira Service Management

    Prepare any Jira Service Management access, credential, app approval, or admin permission required for the actions this team will use.

    ### Connect in Flow

    <Steps>
      <Step title="Find the Jira Service Management integration">
        1. Open **Integrations**.
        2. Choose **Add connection**.
        3. In **Add connection**, search for **Jira Service Management**.
        4. Select the **Jira Service Management** card.

        <a className="flow-app-link" href={flowWebUrl}>
          Open Flow

          <svg aria-hidden="true" viewBox="0 0 24 24" width="14" height="14" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round">
            <path d="M7 7h10v10" />

            <path d="M7 17 17 7" />
          </svg>
        </a>
      </Step>

      <Step title="Connect">
        1. Pick the team that will use the connection.
        2. Select the Jira Service Management actions that team's automations need.
        3. Complete the provider authorization or credential step.
      </Step>
    </Steps>
  </Tab>
</Tabs>

## Permissions and scopes

Flow requests scopes during setup based on the actions allowed on the connection. At runtime, Flow checks action access and granted scopes before calling the provider.

<div className="flow-scope-filter" data-flow-scope-filter>
  <button type="button" className="flow-scope-filter-picker" data-flow-scope-filter-trigger>
    <svg aria-hidden="true" viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round">
      <path d="M3 6h18" />

      <path d="M7 12h10" />

      <path d="M10 18h4" />
    </svg>

    Filter
  </button>

  <div className="flow-scope-filter-menu" data-flow-scope-filter-menu hidden />

  <span data-flow-scope-filter-chips />

  <button type="button" className="flow-scope-filter-clear" data-flow-scope-filter-clear hidden>Clear</button>
</div>

| Scope | Used by actions |
| - | - |
| `read:servicedesk-request` | Get customer request |
| `write:servicedesk-request` | Add request comment, Create customer request, Transition customer request |

## Supported actions

| Action | Description | <Tooltip tip="Risk estimates the impact of the action. Low reads provider data, medium changes existing records, and high can grant access, remove data, disable resources, or make broad changes.">Risk</Tooltip> |
| - | - | - |
| Add request comment | Adds a comment on a Jira Service Management request using automation-provided input. Use it when the automation needs to add this provider record or request. | <Badge color="green" size="sm" shape="pill">low</Badge> |
| Create customer request | Creates a Jira Service Management customer request using automation-provided input. Use it when the automation needs to add this provider record or request. | <Badge color="green" size="sm" shape="pill">low</Badge> |
| Get customer request | Reads a Jira Service Management customer request. Use it to fetch current provider state without modifying data. | <Badge color="green" size="sm" shape="pill">low</Badge> |
| Transition customer request | Updates or triggers a Jira Service Management customer request using automation-provided input. Use it after the automation has selected the target record or command. | <Badge color="green" size="sm" shape="pill">low</Badge> |


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