> ## Documentation Index
> Fetch the complete documentation index at: https://docs.letsflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshservice

> Create and manage Freshservice tickets from automations.

export const flowWebUrl = "https://app.letsflow.ai";

Flow uses this integration to run Freshservice actions from automations with the team connection selected during setup. Admins choose which actions that team can use, and automation runs call only those allowed actions through the connection.

<Tabs>
  <Tab title="Flow-managed connection">
    ### Prepare in Freshservice

    Prepare any Freshservice access, credential, app approval, or admin permission required for the actions this team will use.

    ### Connect in Flow

    <Steps>
      <Step title="Find the Freshservice integration">
        1. Open **Integrations**.
        2. Choose **Add connection**.
        3. In **Add connection**, search for **Freshservice**.
        4. Select the **Freshservice** card.

        <a className="flow-app-link" href={flowWebUrl}>
          Open Flow

          <svg aria-hidden="true" viewBox="0 0 24 24" width="14" height="14" fill="none" stroke="currentColor" strokeWidth="2" strokeLinecap="round" strokeLinejoin="round">
            <path d="M7 7h10v10" />

            <path d="M7 17 17 7" />
          </svg>
        </a>
      </Step>

      <Step title="Connect">
        1. Pick the team that will use the connection.
        2. Select the Freshservice actions that team's automations need.
        3. Complete the provider authorization or credential step.
      </Step>
    </Steps>
  </Tab>
</Tabs>

## Permissions and scopes

This integration does not define provider scopes.

## Supported actions

| Action | Description | <Tooltip tip="Risk estimates the impact of the action. Low reads provider data, medium changes existing records, and high can grant access, remove data, disable resources, or make broad changes.">Risk</Tooltip> |
| - | - | - |
| Create ticket | Creates a Freshservice ticket using automation-provided input. Use it when the automation needs to add this provider record or request. | <Badge color="green" size="sm" shape="pill">low</Badge> |
| Get ticket details | Reads details for a Freshservice ticket. Use it to fetch current provider state without modifying data. | <Badge color="green" size="sm" shape="pill">low</Badge> |
| Submit service request | Creates a Freshservice service request using automation-provided input. Use it when the automation needs to add this provider record or request. | <Badge color="green" size="sm" shape="pill">low</Badge> |
| Update ticket | Updates or triggers a Freshservice ticket using automation-provided input. Use it after the automation has selected the target record or command. | <Badge color="green" size="sm" shape="pill">low</Badge> |


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